.desk{flex-direction:column;gap:12px;max-width:1360px;min-height:100%;margin:0 auto;padding:16px 16px 28px;display:flex}.cbar{border:1px solid var(--teal-line);border-inline-start:6px solid var(--teal);box-shadow:var(--shadow);background:linear-gradient(#fff 0%,#f7fbfc 100%);border-radius:12px;grid-template-columns:auto 1fr auto;align-items:center;gap:16px;padding:14px 18px;display:grid}.cbar__cross{background:var(--teal-soft);border:1px solid var(--teal-line);border-radius:12px;width:48px;height:48px;position:relative}.cbar__cross span,.cbar__cross:before{content:"";background:var(--teal);border-radius:2px;position:absolute}.cbar__cross:before{inset-inline-start:21px;width:6px;height:28px;top:10px}.cbar__cross span{inset-inline-start:10px;width:28px;height:6px;top:21px}.cbar__kicker{letter-spacing:.06em;color:var(--teal-deep);margin:0 0 2px;font-size:12px;font-weight:600}.cbar h1{color:var(--ink);margin:0;font-size:22px;font-weight:700}.cbar__channel{color:var(--muted);flex-wrap:wrap;align-items:center;gap:8px;margin:8px 0 0;font-size:13px;display:flex}.cbar__channel strong{font-variant-numeric:tabular-nums;letter-spacing:.04em;color:var(--teal-deep);font-size:18px}.chip{border:1px solid var(--teal-line);color:var(--teal-deep);background:var(--teal-soft);letter-spacing:.04em;border-radius:999px;align-items:center;padding:2px 8px;font-size:11px;display:inline-flex}.chip--wa{background:var(--teal);border-color:var(--teal);color:#fff;font-weight:600}.chip--soft{color:var(--muted);background:#fff;border-style:dashed}.chip--sim{color:#7a5b12;background:#fff8e8;border-color:#ecd9a8;font-weight:700}.cbar__meta{text-align:start;color:var(--muted);flex-direction:column;align-items:flex-start;gap:8px;font-size:12px;display:flex}.cbar__meta p{margin:0;line-height:1.45}.btn-reset{border:1px solid var(--teal-line);color:var(--teal-deep);background:#fff;border-radius:8px;padding:6px 12px;font-size:12px;font-weight:600}.btn-reset:hover{background:var(--teal-soft)}.taxo{flex-wrap:wrap;align-items:center;gap:8px;padding:8px 4px;display:flex}.taxo__label{color:var(--muted);margin:0;font-size:12px;font-weight:600}.taxo-chip{border:1px solid var(--teal-line);color:var(--ink);background:#fff;border-radius:999px;align-items:center;gap:6px;padding:5px 12px;font-size:13px;display:inline-flex}.taxo-chip em{background:var(--teal-soft);color:var(--teal-deep);text-align:center;border-radius:999px;min-width:1.4em;padding:0 5px;font-size:11px;font-style:normal;font-weight:700}.taxo-chip.is-on{background:var(--teal);border-color:var(--teal);color:#fff}.taxo-chip.is-on em{color:#fff;background:#ffffff38}.work{flex:1;grid-template-columns:minmax(280px,340px) 1fr;align-items:start;gap:14px;display:grid}.empty-chart{text-align:center;background:var(--surface);border:1px dashed var(--teal-line);color:var(--muted);border-radius:12px;margin:0;padding:48px 24px}.triage{background:var(--surface);border:1px solid var(--teal-line);box-shadow:var(--shadow);border-radius:12px;flex-direction:column;max-height:calc(100vh - 24px);display:flex;position:sticky;top:12px;overflow:hidden}.triage__head{border-bottom:1px solid var(--hair);background:var(--teal-soft);padding:12px 14px}.triage__head h2{color:var(--teal-deep);margin:0 0 8px;font-size:15px;font-weight:700}.triage__filters{flex-wrap:wrap;gap:4px;display:flex}.triage__filters button{color:var(--muted);background:0 0;border:0;border-radius:6px;padding:4px 8px;font-size:12px;font-weight:600}.triage__filters button.is-on{color:var(--teal-deep);background:#fff;box-shadow:0 1px 3px #0d46501f}.triage__empty{color:var(--muted);margin:0;padding:24px 16px;font-size:13px}.triage__list{flex-direction:column;gap:8px;margin:0;padding:8px;list-style:none;display:flex;overflow:auto}.visit{text-align:start;border:1px solid var(--hair);width:100%;color:inherit;background:#fff;border-radius:10px;grid-template-columns:5px 1fr;gap:0;padding:0;display:grid;overflow:hidden}.visit__band{background:var(--teal)}.visit.is-red .visit__band{background:var(--alert)}.visit.is-done{opacity:.72}.visit.is-selected{border-color:var(--teal);box-shadow:0 0 0 2px #0d7c8f2e}.visit__body{flex-direction:column;gap:2px;padding:10px 12px;display:flex}.visit__top{color:var(--muted-soft);justify-content:space-between;font-size:11px;font-weight:600;display:flex}.visit__name{font-size:14px;font-weight:700}.visit__subj{color:var(--ink);margin:2px 0 0;font-size:13px}.visit__meta{color:var(--muted);margin:4px 0 0;font-size:11px}.chart{background:var(--surface);border:1px solid var(--teal-line);box-shadow:var(--shadow);border-radius:12px;flex-direction:column;gap:16px;padding:18px 18px 20px;display:flex;position:relative}.chart__clip{top:-8px;background:linear-gradient(#9eb8bd 0%,#7a969c 100%);border-radius:0 0 8px 8px;width:72px;height:16px;position:absolute;inset-inline-start:50%;transform:translate(-50%);box-shadow:inset 0 1px #ffffff59}.chart__head{justify-content:space-between;align-items:flex-start;gap:12px;padding-top:4px;display:flex}.chart__kicker{color:var(--teal-deep);margin:0 0 4px;font-size:12px;font-weight:600}.chart__head h2{flex-wrap:wrap;align-items:baseline;gap:10px;margin:0;font-size:20px;font-weight:700;display:flex}.chart__head h2 .mono{color:var(--teal);font-size:14px}.chart__who{color:var(--muted);margin:6px 0 0;font-size:13px}.badge{background:var(--teal-soft);color:var(--teal-deep);border:1px solid var(--teal-line);border-radius:8px;flex-shrink:0;padding:6px 10px;font-size:12px;font-weight:700}.badge--sent{background:var(--ok-soft);color:var(--ok);border-color:#b7e4cb}.badge--escalated,.badge--red{background:var(--alert-soft);color:var(--alert);border-color:#f3c1bc}.chart__grid{grid-template-columns:1.15fr .85fr;gap:14px;display:grid}.intake,.classify,.draft{border:1px solid var(--hair);background:#fbfdfe;border-radius:10px;padding:12px 14px}.intake h3,.classify h3,.draft h3{color:var(--teal-deep);margin:0 0 10px;font-size:14px;font-weight:700}.intake ol{flex-direction:column;gap:10px;margin:0;padding:0;list-style:none;display:flex}.intake li{border:1px solid var(--hair);background:#fff;border-radius:8px;padding:10px 12px}.intake li.is-clerk{background:var(--teal-soft);border-color:var(--teal-line)}.intake__meta{color:var(--muted);justify-content:space-between;margin-bottom:4px;font-size:11px;display:flex}.intake__meta em{color:var(--teal-deep);font-style:normal;font-weight:700}.intake p{white-space:pre-wrap;margin:0;font-size:13.5px}.classify__hint{color:var(--muted);margin:-4px 0 10px;font-size:12px}.classify fieldset{border:1px solid var(--hair);border-radius:8px;margin:0 0 10px;padding:10px}.classify legend{color:var(--muted);padding:0 6px;font-size:12px;font-weight:600}.matter-pills{flex-wrap:wrap;gap:6px;display:flex}.matter-pills button{border:1px solid var(--teal-line);color:var(--ink);background:#fff;border-radius:8px;padding:6px 10px;font-size:12px;font-weight:600}.matter-pills button.is-on{background:var(--teal);border-color:var(--teal);color:#fff}.docs{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.docs label{cursor:pointer;align-items:flex-start;gap:8px;font-size:13px;display:flex}.docs input{accent-color:var(--teal);margin-top:3px}.draft__disclaimer{color:var(--alert);background:var(--alert-soft);border-radius:8px;margin:-2px 0 10px;padding:8px 10px;font-size:12px}.draft textarea{resize:vertical;border:1px solid var(--teal-line);width:100%;min-height:220px;color:var(--ink);background:#fff;border-radius:10px;padding:12px;line-height:1.55}.draft textarea:focus{border-color:var(--teal);outline:2px solid #0d7c8f47}.draft__actions{flex-wrap:wrap;align-items:center;gap:12px;margin-top:12px;display:flex}.btn-send{background:var(--teal);color:#fff;border:0;border-radius:10px;padding:10px 18px;font-size:14px;font-weight:700;box-shadow:0 6px 14px #0d7c8f40}.btn-send:hover:not(:disabled){background:var(--teal-deep)}.draft__note{color:var(--muted);max-width:36em;margin:0;font-size:12px}.sent-banner{background:var(--ok-soft);color:var(--ok);border:1px solid #b7e4cb;border-radius:10px;margin-top:12px;padding:12px 14px;font-size:13px;font-weight:600}.branches{color:var(--muted);flex-wrap:wrap;gap:10px 18px;padding:10px 4px 0;font-size:12px;display:flex}.branches strong{color:var(--teal-deep);margin-inline-end:4px}.branches__note{color:var(--muted-soft);font-style:italic}.colophon{color:var(--muted-soft);border-top:1px solid var(--hair);flex-wrap:wrap;justify-content:space-between;gap:8px 16px;margin-top:4px;padding:8px 4px 0;font-size:11px;display:flex}@media (width<=980px){.work,.chart__grid,.cbar{grid-template-columns:1fr}.triage{max-height:none;position:static}}:root{--bg:#f2f7f8;--surface:#fff;--teal:#0d7c8f;--teal-deep:#0a5f6e;--teal-soft:#e6f4f6;--teal-line:#b7dce3;--ink:#14343a;--muted:#5a7378;--muted-soft:#8aa0a5;--alert:#b42318;--alert-soft:#fdecea;--ok:#067a46;--ok-soft:#e8f7ef;--hair:#14343a1a;--shadow:0 10px 28px #0d465014;--sans:"Heebo", "Source Sans 3", "Segoe UI", Tahoma, sans-serif}*,:before,:after{box-sizing:border-box}html,body,#root{height:100%;min-height:100%;margin:0}html{background:var(--bg)}body{min-width:320px;color:var(--ink);font-family:var(--sans);background:radial-gradient(900px 420px at 100% 0%, #0d7c8f14, transparent 55%), radial-gradient(700px 360px at 0% 100%, #0a5f6e0f, transparent 50%), var(--bg);-webkit-font-smoothing:antialiased;font-size:15px;line-height:1.5}button,textarea,input,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}a{color:var(--teal-deep)}.mono{font-variant-numeric:tabular-nums;letter-spacing:.04em}